At Emco spol. s r.o. we are committed to respecting human rights, fair working conditions and environmental protection – both in our own operations and throughout our supply chain. In line with the Fairtrade Standard, we have established a grievance mechanism that is open to everyone.

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Who can raise a complaint?

Anyone – our employees, suppliers, workers in our supply chain, and other individuals and groups from the public.

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What can be reported?

Any injustice, harm or fraud linked to our activities, including violations of human rights, working conditions or environmental harm.

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How to raise a complaint?

• 📧 By e-mail: grievance@emco.cz

• ✉️ By post: Emco spol. s r.o., attn. Fairtrade Officer, Türkova 2319/5b, 149 00 Prague 4, Czech Republic

• ☎️ By phone: +420 277 004 770

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Complaints may be submitted anonymously or openly, in writing or verbally. We guarantee confidentiality, protection of your identity and protection from any retaliation. Every complaint is investigated fairly and without undue delay, and you will be kept informed of the outcome.

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